How many of us have said yes when I really wanted to say or should have said no, and vice versa? Imagine you are invited to the party that does not wish to participate, and inside is screaming "no", but says yes, because it does not want to offend guests or want others to think against -social.
The extend to the desktop environment in which only accepts another mission from your colleague or boss now has to adapt to his already busy schedule.
Instead, imagine that you went to a meeting with this great new idea that you think you can reduce regulatory submission deadlines a week and the manager immediately said. "No, this can not be done"
These two simple and short pack a lot of power in human communication and when you learn to use them properly without guilt, which can help build rather than destroy great relationships, ideas and events words.
This was exactly what the team management chapter RAPS San Francisco hopes to learn in their first-of-a-kind annual event for development Professional 16 December 2015.
This large holiday event was made possible thanks to nature and the world headquarters of RAPS timely support.
Dynamic and stimulating learning session three hours, appropriately titled "RAPS. Rules to accept, reject, and building skills to improve our self-image, credibility, skills and management negotiation skills" issues gathered in interpersonal communication and leadership areas related to credibility, negotiation skills, and meet management skills with the underlying theme of how to use each other and not to allow us to better process applications that affect our time, money or energy .
The training was conducted by professional speaker and trainer, Craig Harrison, founder of the expressions of excellence, a training company to help professionals express strongly as communicators and leaders.
He was interviewed for 60 minutes and the BBC, profiled in the Wall Street Journal, and his articles have been published in several magazines and newspapers, including Toastmaster magazine.
The client list includes Fortune 50 companies Harrison and entrepreneurship, associations and different societies.
He is the former president of the National Speakers Association of Northern California and founder of its ProTrack Speakers Academy.
The session was preceded by a dinner and a summary of chapter events over the past year, and participants take part in a fun "rebranding" exercise followed by a deep dive into the learning objectives using yes and no negotiations, meetings , brainstorming sessions, communicating bad news and maintain credibility. Read on for more details.
Tagline Rebranding Exercise
It has been said that perception is reality. How we throw ourselves it is important for both the influence we have on others and credibility we breathe. How do you get others to think, "I do connect with that person" and to bring them?As part of an interactive exercise, Harrison asked us to reflect on who we are and what are not, and we were encouraged to cast in a positive light, creating a new slogan. He gave examples like the IRS agent who is described as a "fundraising government," a creditor bank described with the phrase: "I give credit where credit is due," and a gardener whose motto is "turning green world . "
Some creative slogans for our work professionals regulations that have been shared with the group included:
- I turn chaos into compliance.
- We are the first line of defense
- We put in extra ordinary.
- Savings line "bottom" of the business!
- We take care of the details so you do not need.
"Yes" and "no" are two simple words in the English language, but generate a wide range of bewildering complexity when used incorrectly, either intentionally or unintentionally.
How many of us have said yes when I really wanted to say or should have said no, and vice versa? Imagine you are invited to the party that does not wish to participate, and inside is screaming "no", but says yes, because it does not want to offend guests or want others to think against -social.
The extend to the desktop environment in which only accepts another mission from your colleague or boss now has to adapt to his already busy schedule.
Instead, imagine that you went to a meeting with this great new idea that you think you can reduce regulatory submission deadlines a week and the manager immediately said. "No, this can not be done"
These two simple and short pack a lot of power in human communication and when you learn to use them properly without guilt, which can help build rather than destroy great relationships, ideas and events words.
This was exactly what the team management chapter RAPS San Francisco hopes to learn in their first-of-a-kind annual event for development Professional 16 December 2015.
This large holiday event was made possible thanks to nature and the world headquarters of RAPS timely support.
SF-2015-Chapter-communications-EVENT3-culture
Dynamic and stimulating learning session three hours, appropriately titled "RAPS. Rules to accept, reject, and building skills to improve our self-image, credibility, skills and management negotiation skills" issues gathered in interpersonal communication and leadership areas related to credibility, negotiation skills, and meet management skills with the underlying theme of how to use each other and not to allow us to better process applications that affect our time, money or energy .
The training was conducted by professional speaker and trainer, Craig Harrison, founder of the expressions of excellence, a training company to help professionals express strongly as communicators and leaders. He was interviewed for 60 minutes and the BBC, profiled in the Wall Street Journal, and his articles have been published in several magazines and newspapers, including Toastmaster magazine.
The client list includes Fortune 50 companies Harrison and entrepreneurship, associations and different societies. He is the former president of the National Speakers Association of Northern California and founder of its ProTrack Speakers Academy.
The session was preceded by a dinner and a summary of chapter events over the past year, and participants take part in a fun "rebranding" exercise followed by a deep dive into the learning objectives using yes and no negotiations, meetings , brainstorming sessions, communicating bad news and maintain credibility. Read on for more details.
Lema rebranding exercise
It has been said that perception is reality. How we throw ourselves it is important for both the influence we have on others and credibility we breathe. How do you get others to think, "I do connect with that person" and to bring them?
As part of an interactive exercise, Harrison asked us to reflect on who we are and what are not, and we were encouraged to cast in a positive light, creating a new slogan. He gave examples like the IRS agent who is described as a "fundraising government," a creditor bank described with the phrase: "I give credit where credit is due," and a gardener whose motto is "turning green world . "
Some creative slogans for our work professionals regulations that have been shared with the group included:
- I turn chaos into compliance.
- We are the first line of defense
- We put in extra ordinary.
- Savings line "bottom" of the business!
- We take care of the details so you do not need.
Say yes"
The ability to freely express their ideas and develop ideas of others is crucial to the success of the team. To illustrate this, we have reflected on the object model orientation programs for our chapter. We quickly realized that sometimes unknowingly squelch each other ideas using negative words and phrases like "no", "can not do that" or "sounds great, but ..."As an antidote, we were asked to say yes to every idea that was shared and even build on it. We were surprised how this simple change of a spark as an addition to our discussions and led to an avalanche of ideas. The use of "yes" or "yes, and ... provide a way to accept the idea of its staff and strengthen further.
Harrison also noted that the use of these positive expressions gives us "a great tool for the exchange of ideas, ideas, problem solving, the grooves and think creatively."
The power of listening
Next, we turn to an issue that is the backbone of communication: the power of listening.effective listening is important for any type of communication, whether for reflection, an account of meetings, negotiations or other interaction. During this session, we learned that the Chinese character for the word "listen" is Ting. Ting includes characters for ear, eye, heart and mind, and reminds us that when we hear, "listen with our whole being, united in one heart." In other words, the listener is a total body activity.
Many communication invisible but strong occurs when active "listening" to facial expressions, verbal statements and body language. It is important to pay attention not only to the communicator literal message, but also to understand the "meta-message" had never seen or an implicit message. Very often, people who do not actively listen fail to connect with their audience and therefore can not negotiate, lead or contribute effectively to meetings and other situations, and end up losing credibility.
The average person spends about 45% of their time listening and is affected by the fact that there is a period of time for us all to deal with what we hear. We played a game called "the enigma of listening" to illustrate this. The game was to pass a subject left or the right, participants heard the words "left" or "right" in a story told by the presenter. We've had a lot of fun with this game and also see that everyone could not keep listening and processing information at the same time, leading to confusion among members of the team.
This has real consequences, especially in meetings where all participants are on the same page, thus affecting productivity. If you do not understand or hear what the other person does or says it's a good idea to summarize what you have heard or understood to date and seek clarification if necessary. This will allow meetings and other communications to be streamlined and flow more easily. In a word, "unless you listen effectively,
- You can not lead or contribute effectively in meetings
- It will not build trust, understanding and respect
- It will be perceived as a selfish and self-centered attitude
- Find people who do not want to work with you
- They find people not going to share ideas with you
- You can not negotiate effectively
Say no"
After learning the importance and it is difficult to say "yes", the next session was a complete turnaround and we have learned how important and difficult it is to say "no" as we learn more about trading techniques. In the famous words of Tony Blair, "The art of leadership said no, do not say that. It's very easy to say yes."The ability to speak does not develop over time. You have to learn to say no. There will be difficult situations I dare say so, and Harrison has given us this mantra to use during this time: whether the decision will impact their time, money and energy, you have the right to say no.
Some techniques to help control the urge to say yes and to reject pressure include explaining immediately decide you want to take an informed decision, get a second opinion, ensuring that you sleep on it, check your calendar or check with your partner if necessary. You can always delay the decision by saying that you have a lot on their plate and it takes some time to get back to the person asking. Delaying its decision helps you "get off the river flowing and rest on the shore and decide alone," Harrison said.
Another useful tool is the power of suggestion. You can always offer an alternative and provide an option. You can say, "This is what I can do, but you can" The golden rule is not saying when to say thanks to the person asking Another way to view is not changing ... his "taste" the rejection of change of address can accomplish this by using one of the following:
- "I wish I could do it, but ..."
- "This is what I can do ..."
- "Here are some resources available to help you ..."
- "Have you considered ...? '
- "You are about [person X] yet?
- "Than ...? '
As we reached the bottom of the last hour, Harrison focused on two other issues of interest to the team: how bad news while preserving the credibility and productive meetings
Delivering bad news
Each of us has had to offer some kind of bad news. In this part of the session, Harrison shares with us the eight tips by which this can be achieved with minimal guilt and confusion:- Do not stop.
- The only bad news is current time. The bad news is better than no news is bad news and worse as time passes.
- Reach your point. Not precede the bad news with softening, excuses or apologies.
- Problems with your style. Make direct eye contact. Does your voice conveys the remorse? Empathy, compassion, sincerity (and sometimes contrition) are good.
- Without minimizing all the facts. No back talk, talk.
- Invite questions and answer completely. Do not be afraid to say "do not know". Better yet, if you do not know, I want to know, do and report.
- Be specific and constructive. Propose options or solutions.
- If the situation continues, keep people informed without delay of regular changes, even when there is nothing new to report. Keep in communication. Not hide.
Scenario 1:
Bad news: No plan accordingly and now have more money in the budget.Delivery Strategy / Format: expressing remorse through his style. Cultures emphasize what to do or make a plan to keep the project alive. Strive to be optimistic, support and resources.
Scenario 2:
Bad news: We are not ready for our ISO certification audit next week. What do we do?Delivery Strategy / Format: What are the options? Explore, discuss and formulate an action plan. Working together towards an agreed solution. Leading strategy and save the day.
Productive meetings
We started this last topic, discussing the basis of any first meeting, including, but not limited to the presentation of the objectives of the meeting, by means of a program, naming each entry, followed by subsequent meetings on the latest action points and reporting or minutes after each meeting.We also briefly discussed different cultural styles and how each has similarities and differences between them while responding to business time.
An interesting aspect of this issue we discussed was how to keep meetings moving despite the presence of "monster meetings" and the "talker tangent" which seems out of step with the rest of the group, the "wild card" that undermines the severity of the meetings, the "devil's advocate" who likes to make things happen, and "bots", who prefer the interaction of the machine via a phone or computer to human interaction.
Some phrases like "let this table, '' Let's call the vote, '' we are here to decide or speak?" And "no objection," they should keep away distractions and help move forward the meeting.
The informative and fun meeting concluded with members of the San Francisco chapter RAPS computer equipped with better tools for more effective interpersonal communications. We all look forward to the implementation of these valuable skills throughout the year in 2016.
Finally, two of the key messages to remember is at home "you have the right to think of any request affecting your time, money or energy, 'and powerfully communicate using skillfully yes, no and multiple combinations to help to ensure everyone comes out a winner.
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